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FUEL YOUR LIFE AND YOUR LIFESTYLE

Return and Refund Policy


We got you!


Thanks for shopping at our site Fitfamsupps.com, DBA FitFam Supps. 


If you are not entirely satisfied with your purchase, we're here to help. 


You may return your order within 30 days of delivery for a full refund of the product purchase price. We do not refund shipping costs. If the return is a result of our error, we will gladly pay the return shipping costs (e.g. you received an incorrect or defective item, etc.)


You may expect to receive your refund within four weeks of our receiving the return package; however, in many cases you may receive a refund more quickly. This time period includes the time it takes us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


To return a product for a refund you will need to obtain a Return Merchandise Authorization (RMA) number by contacting the customer service department at customer@fitfamsupps.com


To ensure a refund is processed for you, the RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.


  • Again, any return request must be made within 30 Days of the original shipment date.
  • Returns must be received by our customer service department no later than 12 days after an RMA number has been issued.
  • We cannot process or refund packages marked "Return to Sender".


Refunds will be issued to the same credit card that was charged when ordering the product. 


If a replacement or exchange request is made, a replacement product will be sent after receiving the customer's original, defective product so long as all the terms and conditions of this policy have been met. Warranty replacement requests must be administered by FitFam Supps Technical Support. 


Terms 


FitfamSupps replacements will only be issued for product that has been determined to be defective, by FitFamSupps Support Team


Original copy of the invoice with the serial number corresponding to the defective product may be required to validate warranty status. 


A purchase order or Credit Card number will be required to ensure the return of the defective product for a refund. 


The purchase order will be canceled or the credit card will be credited when FitFam Supps receives the original defective product.The original defective product must be returned to FitFam Supps within thirty (30) days of shipping. Products not returned within 30 days will be invoiced for the total cost of the product.The replacement product will be given a new full term product warranty. 


Refunds


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Shipping


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us


If you have any questions about our Returns and Refunds Policy, please contact us:


Postal address:78 W. 13775 S., Ste #3, USA.


By email:support@fitfamsupps.com

FITFAM SUPPS

78 W. 13775 S. Ste #3

Draper, UT  84020 US

Support: support@fitfamsupps.com

Fuel Life & Lifestyle

Kick Ass & Recover Fast


Join a family of health nuts, fitness enthusiasts, and science guru’s who teamed up to create health products which improve performance, accelerate growth, and cultivate natural physical health.

Fuel Life & Lifestyle

Kick Ass & Recover Fast


Join a family of health nuts, fitness enthusiasts, and science guru’s who teamed up to create health products which improve performance, accelerate growth, and cultivate natural physical health.

FITFAM SUPPS


78 W. 13775 S. Ste #3Draper, UT 84020 US 

Support:support@fitfamsupps.com

Join the FitFam(ily)